Comprehensive Product Support
Seamless 24/7 after sales support whenever you need us
Customer Care & Service Excellence
At Orient Energy Systems (OES), we understand that reliable power is more than just hardware, it’s built on continuous service excellence, expert customer care, and genuine commitment. That’s why our Product Support division is purpose-designed to deliver 24/7, fully integrated service so your systems run smoothly and efficiently, minimizing downtime and maximizing performance.
Why OES Is Your Best Partner for Product Support
Decades of Experience
With nearly 30 years in business (since 1996), OES has deep domain expertise in power generation.
Comprehensive Integrated Solutions
From field service to overhauls, and from remote monitoring to training, our support structure is a one-stop solution.
High-Quality & Genuine Parts
We guarantee OEM parts, backed by manufacturer warranties and efficient distribution across Pakistan.
Proactive Customer-First Approach
Our team doesn’t just respond, we anticipate. Through data-driven monitoring, AMCs, long-term parts planning, and regular engagement, we stay ahead of issues before they disrupt your operations.
Highly Skilled People
Our certified engineers and trainers have specialized training (e.g., Jenbacher, Waukesha) to give you world-class service.
Local Reach alongwith International Standards
We combine global best practices (in partnership with INNIO, principal OEMs) with a deep local presence and understanding.
Our Support Capabilities
Field Services
Scheduled Maintenance: Regular, preventative visits to ensure optimal engine and system performance.
Unscheduled (Breakdown) Maintenance: Rapid-response field teams available around the clock to address unexpected issues quickly and professionally.
On-Site Troubleshooting: Our trained engineers bring diagnostic tools and parts directly to your site, reducing delay and downtime.
Workshop Services
We offer complete overhaul and repair of power generation equipment by leveraging our workshop infrastructure and certified technical personnel. Subsequently, reconditioning & refurbishment services are also catered to restore systems to like-new condition, extending life cycles while keeping your capital costs in check.
Specialized Services
Commissioning: Our expert commissioning team ensures smooth start-up and safe integration of new generators.
Consultancy: From system design to optimization, we offer engineering guidance tailored to your unique power generation requirements.
Upgrades & Conversions: Whether it’s enhancing efficiency, raising output, or improving controls, we manage certified upgrades using OEM parts.
Service & Reliability
We deliver end-to-end support through real-time remote monitoring, diagnostics, and proactive alerts that help resolve issues before they escalate. Our certified trainers empower your teams with operator, troubleshooting, and field-tech training programs. With robust after-sales services, including scheduled maintenance and long-term parts agreements, we ensure uninterrupted operations. Backed by a nationwide network, we supply genuine spare parts with fast availability, expert identification assistance, and enterprise-grade inventory management for maximum reliability.